Job Description

Job Title: General Manager, Saga

Reports to: Director of Operations

Location: New York City

About Kent Hospitality Group

Kent Hospitality Group is a visionary team reshaping hospitality through community, culture and

excellence. Founded by the late Chef Jamal James Kent, this award-winning group delivers unrivaled

experiences that are both welcoming and exceptional.

With a portfolio that includes Michelin-starred restaurants, private members clubs, and world-class

venues, KHG creates destinations where guests and team members alike feel welcome and inspired. In

partnership with entrepreneur-led private equity group SC Holdings, we believe extraordinary

hospitality begins with extraordinary teams, valuing not just what we create, but how we work

together to bring it to life.

Job Summary

The General Manager (GM) of Saga is the senior-most leader responsible for all dining room

operations across Saga, Overstory, and our Private Members Lounge. This individual sets the tone for

the guest experience and team culture, working in close partnership with the Executive Chef, Assistant

General Manager, Beverage Director, and KHG’s Home Office leadership.

This is a rare opportunity for a hospitality leader with the presence of a maître d’, the precision of a

world-class operator, and the ability to inspire a team to deliver excellence at every service. The GM will

oversee daily operations, drive operational and financial performance, and ensure that every guest

interaction reflects the standards of a fine dining destination.

Key Responsibilities

Leadership & Culture

• Serve as the senior leader across Saga, Overstory, and the Private Members Lounge, cultivating a high-performance team culture rooted in KHG’s values of integrity, curiosity, excellence, and collaboration.
• Lead by example as a proactive, detail-oriented, and solutions-focused manager.
  Set and uphold clear standards of service, hospitality, and professionalism across all front-of-house departments, including interacting with the home office reservations team..
• Provide hands-on coaching, real-time feedback, and long-term development to team members at all levels.
• Partner with the Home Office and People Operations to foster a culture of continuous improvement, accountability, and mutual respect.
• Maintain a clear vision and roadmap for Saga’s success and global standing while regularly communicating success and challenges to senior leadership.

Service & Guest Experience

• Own the guest experience from start to finish, ensuring every touchpoint reflects the highest standards of hospitality and personalization.
• Ensure dining room service meets or exceeds the precision, care and thoughtfulness of the finest dining restaurants globally.
• Lead service with floor presence, grace, and authority; serve as the point person for VIPs and high-touch guests.
• Collaborate with the kitchen to align on pacing, flow, and guest communications.
• Prepare service floor plans, lead pre-shift meetings, and guide the team through thoughtful, intuitive service each day.
• Actively respond to and resolve guest feedback in a manner that reinforces long-term loyalty.

Operational & Financial Management

• Oversee daily operations across all venues, ensuring readiness of staffing, systems, and infrastructure.
• Maintain a deep understanding of the business P&L and partner with the Director of Operations on budgeting, forecasting, and financial performance.
• Strategically manage labor and operating costs in alignment with guest volume, seasonality, and business needs.
• Manage the opening of the terrace locations for both Saga and Overstory by ensuring SOPs are clear and staffing needs are aligned. 
• Monitor trends and make informed adjustments to optimize service and revenue.
• Ensure compliance with all regulatory agencies (DOH, FDNY, DOB, etc.) and uphold sanitation and safety standards.

Team Development & Staffing

• Manage all aspects of staffing in collaboration with People Operations: job postings, interviews, hiring, onboarding, performance reviews, and terminations.
• Provide consistent coaching, recognition, and support to drive team morale and performance.
• Oversee onboarding and training for new hires; conduct 3-month check-ins and annual reviews.
• Maintain current and accurate job descriptions for all dining room roles.

Administrative & Systems Oversight

• Draft and manage dining room schedules in line with labor targets and special service needs (e.g., terrace operations, private events).
• Oversee payroll submission, time-off approvals, tip distribution, and scheduling logistics.
• Conduct and document monthly inventory of service ware.
• Supervise updates to menus, POS systems (Toast), and reservation platforms (Resy).
• Continually adjust the reservations book and service flow to maximize covers while ensuring Saga delivers an exceptional guest experience.

Events, Marketing & Brand Alignment

• Collaborate with KHG’s Events and Brand Marketing teams to host extraordinary private events and special services (e.g., holidays, visiting chef dinners).
• Act as a brand ambassador within the restaurant and externally across the broader culinary community.
• Support promotional efforts by ensuring service and storytelling align with the brand’s vision and values.

Ideal Candidate Profile

• Proven leadership experience in Michelin-starred or internationally acclaimed restaurants.
• Demonstrated success in managing luxury dining rooms with complexity, volume, and discretion.
• Worldly and well-versed in the standards of fine dining, wine, global cuisine, and service etiquette.
• An innate host with strong maître d’ qualities—warm, poised, and present.
• Exceptionally organized, fiscally responsible, and fluent in operational systems and metrics.
• A strategic thinker who can own the roadmap and evolve the business with clarity and vision.

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